LP 08 | MANAGE CUSTOMER SERVICES
What are you going to learn?
This module will look at the basics of communication, enteraction with a customer and skills in order to respond to a customers need.
Modules Included
MODULE 01
CUSTOMER SERVICE
Apply the basic skills of customer service
This module will look at the basics of communication, interaction with a customer, and skills in order to respond to a customer’s need.
UNIT STANDARD NUMBER: 114974
NQF: LEVEL: 02
CREDITS: 2
MODULE 01
CUSTOMER SERVICE
Apply the basic skills of customer service
This module will look at the basics of communication, interaction with a customer, and skills in order to respond to a customer’s need.
UNIT STANDARD NUMBER: 114974
NQF: LEVEL: 02
CREDITS: 2
Monitor and control the receiving and satisfaction of visitors
This module will assist you in interpreting body language in a business context and interact with people in a business setting.
UNIT STANDARD NUMBER: 13930
NQF: LEVEL: 02
CREDITS: 4
MODULE 01
MONITOR & CONTROL
MODULE 01
MONITOR & CONTROL
Monitor and control the receiving and satisfaction of visitors
This module will assist you in interpreting body language in a business context and interact with people in a business setting.
UNIT STANDARD NUMBER: 13930
NQF: LEVEL: 02
CREDITS: 4
MODULE 03
BUSINESS ENVIRONMENT
Behave in a professional manner in a business environment
This module will assist you to interpret your own behaviour and improve it to reach your full potential.
UNIT STANDARD NUMBER: 114959
NQF: LEVEL: 02
CREDITS: 4
People do business with people. This module is all about determining market requirements and managing the relevant marketing and selling processes.
MODULE 03
BUSINESS ENVIRONMENT
Behave in a professional manner in a business environment
This module will assist you to interpret your own behaviour and improve it to reach your full potential.
UNIT STANDARD NUMBER: 114959
NQF: LEVEL: 02
CREDITS: 4
People do business with people. This module is all about determining market requirements and managing the relevant marketing and selling processes.